Frequently Asked Questions
Absolutely! Address changes are possible if your order hasn't been fulfilled, typically within the first 24 hours.
Fastest Method: For an immediate response and smoother process, use our chat widget. Click on "Track & manage my orders" and follow the steps. It's our recommended method due to its automation and swift support.
Alternate Method: You can also reach out to our customer support at firstname.lastname@example.org. Ensure you provide your changed address, order number, and the name associated with the order.
Remember, once an order is fulfilled, address modifications are not possible. Always ensure your details are accurate when placing an order.
Of course! But, like a fleeting dance, there's a rhythm to follow:
Time Frame: Orders can be gracefully halted if they haven't been fulfilled, typically within the first 24 hours. Once they've set off from our warehouses, the rhythm continues and it can't be stopped.
Most Efficient Step: For a prompt and streamlined cancellation, we strongly recommend using our chat widget. It's designed to guide you through the process smoothly and efficiently.
Alternative Step: If you prefer a more traditional approach, kindly send an email to email@example.com. Include your order number, name, and a cancellation request. We'll assist you from there.
Ensure you review your selections carefully before finalizing any order.
Absolutely, we want you to love what you get!
Return & Exchange Policy: For our valued customers in the US, we offer a 30-day free return and exchange policy. This means within 30 days of purchase, you can send back or swap out items without any added costs.
How to Process a Return or Exchange: It's simple and hassle-free! Head over to our return portal. Just enter your order number along with your email, zip code, or phone number, and you'll be guided through the steps to return or exchange your item. No shipping fees, no fuss.
Always ensure items are in their original condition when returning. Your satisfaction is our top priority!
No problem, sizing can be a tricky dance sometimes!
A Sizing Note: Our designs have a unique fit, so we always suggest ordering a size larger than your usual for the best comfort.
Changing Your Size: If you've had a change of heart about the size, act quickly! Adjustments can be made only before the order has been fulfilled. Once it's processed, we can't make changes.
How to Request a Size Change: Please email our dedicated support team at firstname.lastname@example.org. Provide your order number, the initial product and size you selected, and specify the new size you'd like. We'll do our best to accommodate your request.
Always double-check sizes before confirming your order, and remember our sizing tip!
Choosing the right fit is essential.
Sizing Recommendation: Our tees tend to run a bit small. To ensure the best fit, we suggest ordering one size larger than you typically wear.
Need Further Assistance?: If you have any more questions about sizing, our chat widget is always available to guide you. Get personalized sizing advice to ensure the perfect fit.
Make sure to consult the size charts and order accordingly for a comfortable fit!
Of course, keeping your ¡AyGüey! tees fresh is key!
General Washing Instructions:
- Use a washing machine at temperatures below 30°C or opt for a gentle hand wash.
- Always turn your tee inside out before washing.
- Skip the dryer, let it air dry naturally.
- Steer clear of chlorine bleach.
- Dry cleaning? Not recommended.
- For the love of design, never iron directly over it.
Special Designs: Some of our unique designs, especially those adorned with rhinestones, need extra tender love and care. Always check the label for any special instructions.
Design Longevity: One of our brand's proudest achievements is our printing technique. It ensures that our designs remain vibrant and beautiful, wash after wash, year after year. We've crafted them to last, just like the memories you make wearing them.
Wear, wash, and cherish your ¡AyGüey! tees with confidence!
Does this answer provide clarity and align with the brand's tone and values?
Absolutely! Each and every design you see at ¡AyGüey! is a product of passion and creativity, meticulously crafted by hand right in the heart of Mexico City.
We're proud to have a team of talented Mexican designers, whom we regard as artists in their own right. They breathe life into our brand, consistently delivering designs that not only represent Mexico's rich heritage but also ensure you stand out in any crowd. With ¡AyGüey!, you're not just wearing a tee – you're wearing a piece of art.
At ¡AyGüey!, we pride ourselves on the quality and longevity of our designs. While we can't set a specific timeframe (since the lifespan can be influenced by care and treatment), we can confidently say our designs are crafted to remain as vivid and dynamic as they were on day one, even after the 100th wash. Taking good care of your tee, following our care instructions, will ensure that the artistry shines through for years to come.
We understand that our prices might seem higher, but there's a genuine reason behind it. At ¡AyGüey!, we're all about value, not just price. Here's why:
- Exceptional Quality: Our products are crafted from top-notch materials, ensuring each tee doesn't just look good but also stands the test of time.
- Design Excellence: Every design is a labor of love, reflecting hours of dedication and artistry to bring you something truly unique.
- Fair Wages: We strongly believe in giving back. Our employees are our backbone, and we ensure they're compensated fairly for their skill and dedication.
In essence, when you invest in ¡AyGüey!, you're investing in quality, artistry, and ethical practices. If these aren't your priorities, perhaps ¡AyGüey! isn't the right fit for you.
Yes! We're the very same ¡AyGüey! that began its journey in Mexico City back in 2007. From those humble beginnings, we've proudly expanded our presence, opening over 120 shops across the vibrant landscapes of Mexico – from the bustling streets of Mexico City to the breezy corridors of Cancun's airport and all the way to Tijuana.
While we don't have physical stores in the US (yet!), we've extended our reach to our US customers exclusively through our website, making our unique designs accessible across borders.
No, currently, we do not have any physical shops in the US and, as of now, we don't have plans to open any in the foreseeable future. Our unique designs and products are exclusively available to our US customers through our website, ensuring you can experience ¡AyGüey! from the comfort of your home.
At ¡AyGüey!, we believe in exclusivity and uniqueness. To maintain the special touch of our designs and to ensure our customers wear something truly distinctive, we produce many of our designs in limited quantities.
At its heart, ¡AyGüey! is a celebration of Mexico's rich heritage, a fusion of artistry and fashion. Born in Mexico City in 2007, our mission has always been clear: to challenge and overturn the stereotypes surrounding Mexican products, showcasing the unparalleled quality and creativity of Mexican craftsmanship. Each piece we produce isn't just clothing – it's a statement. With handcrafted designs, we aim to not only let our customers stand out but also connect them deeply with the vibrant legacy of Mexico. By wearing ¡AyGüey!, you're not just choosing a brand; you're embracing a movement that seeks to elevate and honor the essence of Mexican culture on a global stage.
Absolutely! At ¡AyGüey!, our commitment to the community runs deep. We take immense pride in being a 100% Mexican company. Every step of our process, from design to production, happens right in Mexico. In doing so, we create numerous jobs, supporting families and bolstering the local economy. By choosing ¡AyGüey!, you're not just getting a piece of apparel; you're directly contributing to the well-being and prosperity of countless Mexicans. Our brand stands as a testament to our dedication to uplifting and giving back to our community.
Shipping & Returns
Yes, we do! While our roots and designs are deeply Mexican, we've strategically located our warehouses in Houston, USA.
This ensures not only speedy deliveries but also smooth return processes for our US customers. You won't have to worry about lengthy shipping times or unexpected import taxes. When you order from ¡AyGüey!, we make sure you get your items swiftly and hassle-free.
Once you've placed an order with ¡AyGüey!, you won't have to wait long! Our orders are typically fulfilled within 1 business day. After that, shipping across the US usually takes between 3-5 business days. So, you can expect to have your unique piece in hand and ready to wear in less than a week from the time of purchase.
We're sorry to hear that, but we've made the return process straightforward for you:
- Initiate the Return: Navigate to our return portal.
- Provide Details: Once there, you'll be prompted to enter some order-specific details to initiate the return process.
- Follow the Steps: The portal will guide you through the subsequent steps to ensure a smooth return.
Remember, our goal is to make your experience with ¡AyGüey! as seamless as possible, whether you're shopping or returning.
Absolutely, exchanges are made easy at ¡AyGüey!:
- Start the Exchange: Head to our exchange portal.
- Enter Order Details: Input your specific order information to initiate the exchange.
- Choose "Exchange": When prompted, select the "Exchange" option and follow the steps provided.
Whether you're looking for a different size, design, or style, we're here to ensure you get the perfect fit and feel with ¡AyGüey!.
Our support is online Monday-Friday from 9AM-5PM (CDT - Houston time)
Contact Us Today
Still something unanswered? Reach out to our customer support team either via the form below or send us a message through our online chat!