Processing Your Order:
Upon placing your order, we typically take 1 business day to fulfill and dispatch it from our warehouses located in Houston, Texas. However, during high-volume sales or shortly after the release of new designs, this may extend to up to 5 business days.
We ship using UPS or USPS, ensuring your order reaches you within 2-4 business days. A shipping confirmation, complete with a tracking number, will be emailed to you as soon as your order is on its way, allowing you to monitor its journey online.
We proudly ship to all states within the US. However, please note that we are currently only able to accept and process orders placed within the US and are unable to offer international shipping at this moment.
Post-Shipping Changes and Issues:
Once an order has been shipped, cancellations or changes to the address are no longer possible. Should any issues or errors arise during the delivery process, the carrier will be responsible, and we encourage customers to reach out directly to the carrier to resolve these matters.
Shipping costs are generally calculated at checkout. Orders above $50 are eligible for free economy shipping.
We honor returns and exchanges for up to 30 days post-purchase, no questions asked. Begin the process through our automated return portal here and follow the steps provided. A prepaid shipping label will be generated, and your next step is simply to drop off the package at your nearest post office.
Refunds and Exchanges:
Once your return is received at our warehouse, we'll initiate the refund or send out the exchanged item as per your request. Please note that this is subject to the condition of the returned item.
In instances where the product is returned damaged, stained, or shows signs of wear, we reserve the right to withhold the refund or exchange and may return the item to you.
Your satisfaction and seamless shopping experience are paramount to us at ¡AyGüey!. We appreciate your understanding of our policies and are here to assist with any questions or concerns you may have.